Terms of Service

Last updated: 1 July 2026

These terms are written in plain English on purpose. The short version: use the service in good faith, your data is yours, we don't train AI models on it, and you can export or delete it at any time. The rest of this page makes those promises precise. Questions — founder@symphonate.ai.

1. The agreement

These Terms of Service (the "Terms") are an agreement between you and Symphonate ("we", "us"). By creating an account or using the service at app.symphonate.ai (the "Service"), you accept these Terms and our Privacy Policy. If you're accepting on behalf of a company or team, you confirm you have the authority to bind them.

2. The Service

Symphonate is a collaborative workspace where your team and AI participants work in shared threads, and where the decisions your team makes are captured as a structured, queryable, exportable record. Features, tiers, and limits are described on the pricing page and may evolve; we won't remove your ability to access or export content you've already created.

3. Accounts

• You must provide accurate registration information and keep your credentials secure.
• You're responsible for activity that happens under your account.
• You must be at least 18 years old to use the Service.
• Workspace roles (owner, admin, member, viewer) control what people in your workspace can see and do; assigning them is your team's responsibility.

4. Your content

• You own it. Messages, decisions, artifacts, and uploads ("Content") belong to you and your workspace.
• You grant us the limited license needed to operate the Service: to store, process, display, and transmit your Content to the people in your workspace and the sub-processors that power the Service (see the Privacy Policy).
• No AI training. We do not use your Content to train AI models, and we call our AI providers under commercial API terms with training disabled.
• Portability is a feature, not a favour. You can export your workspace — decisions with provenance, threads, artifacts — via the in-app exports and the read-only API at any time.

5. AI features

• AI participants generate responses from your workspace's context. AI output can be wrong, incomplete, or out of date — review it before relying on it for anything important.
• AI output produced from your prompts and Content is yours to use, to the extent we hold any rights in it.
• AI usage on free tiers is subject to fair-use limits (token caps, rate limits) designed so normal team use never hits them.

6. Sharing content publicly

Your workspace is private by default. Some features let a member deliberately publish a specific item — for example, a public decision share link. When you use one, the shared item becomes visible to anyone with the link until you revoke it. Only share what your team is comfortable making public; you're responsible for what you choose to publish.

7. Acceptable use

Don't use the Service to:

• break the law, or infringe others' rights or intellectual property;
• harass, abuse, or harm people, including other users;
• probe, breach, or interfere with the Service's security, tenancy isolation, or rate limits, or access another workspace's data;
• send spam, distribute malware, or misrepresent who you are;
• resell or white-label the Service without our written agreement.

We may suspend or terminate accounts that violate these rules. Where reasonable, we'll warn you first and give you a chance to export your Content.

8. Plans and billing

• The free tier is genuinely free for your whole team, within its published limits (history window, integrations, seat soft-cap).
• When paid tiers are live, prices and inclusions are those shown at purchase. We'll give at least 30 days' notice before a price change affects an existing subscription.
• If a paid subscription lapses, your workspace falls back to free-tier limits — we don't delete your Content.

9. Termination

• You can stop using the Service, export your Content, and request account deletion at any time (see the Privacy Policy for how).
• We can suspend or terminate access for material breach of these Terms, or if we're required to by law.
• If we ever discontinue the Service, we'll give at least 60 days' notice and keep exports available through that period.

10. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted or error-free — though we publish how we protect your data on the security page and take it seriously. Nothing in these Terms excludes rights you have under consumer law that cannot be excluded.

11. Limitation of liability

To the maximum extent permitted by law: neither party is liable for indirect, incidental, special, or consequential damages, or lost profits, revenue, or data; and our total aggregate liability under these Terms is capped at the greater of (a) the amounts you paid us in the 12 months before the claim and (b) USD $100. These limits don't apply to a party's fraud, wilful misconduct, or liability that cannot be limited by law.

12. Changes to these Terms

We may update these Terms as the Service evolves. For material changes we'll give at least 14 days' notice (in-app or by email) before they take effect. Continuing to use the Service after that means you accept the updated Terms; if you don't, stop using the Service and export your Content.

13. Governing law

These Terms are governed by the laws of New South Wales, Australia, and disputes belong to the courts of New South Wales — without limiting any mandatory consumer protections that apply where you live.

14. Contact

Symphonate · founder@symphonate.ai · security reports to security@symphonate.ai.

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